Return to Help Index
Order Status
Has my order shipped?
  You will receive an email with the tracking information once your order has shipped. You may also, click the "My Account / Order Status" link at the top right hand side of our site to check your orders status.
How do I track my order?
  You will be sent an email once your order ships with tracking information. You may also, click the "My Account / Order Status" link at the top right hand side of our site to track your order.
My order never arrived.
  Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", contact us at 855-SYNTEXX(796-8399) or email at [email protected]. You may also check with the shipper, the information included in the email you received after your order shipped.
An item is missing from my shipment.
  Please contact us at 855-SYNTEXX(796-8399) or email at [email protected]regarding missing items from your order.
Website Security
  This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.